Terms and Conditions for Passengers

1. Introduction

These Terms and Conditions for Passengers govern the use of the Stream platform and related services provided by Stream ("Stream", "we", "our" or "us"). By using our platform, you agree to be bound by these Terms and Conditions.

2. Use of the Stream Platform

The Stream platform is a mobile application that allows passengers to request and pay for rides with independent third-party drivers ("Drivers"). Stream does not provide transportation services, and we are not a transportation provider. We only provide a technology platform that connects passengers with Drivers.

You must be at least 18 years of age to use the Stream platform. By using the platform, you represent and warrant that you are at least 18 years of age and that you have the legal capacity to enter into this agreement.

3. Booking a Ride

To book a ride using the Stream platform, you must download and install our mobile application, create an account, and provide your payment information. You can then request a ride by entering your pickup location and destination. Once a Driver accepts your request, you will be able to see their name, photo, and vehicle details.

You are responsible for ensuring that you are ready and available to be picked up at your designated location at the requested time. If you cancel a ride after the Driver has accepted your request, you may be charged a cancellation fee.

4. Payment

Stream offers both cashless and cash payment options. To use the cashless payment option, you must provide a valid payment method to use the platform. You will be charged a fare based on the distance and time of the ride, as well as any additional fees or surcharges. You may also choose to tip the Driver using the platform.

If you choose to use the cash payment option, you must pay the fare to the Driver in cash at the end of the ride. In this case, you will not need to provide a payment method through the platform.

All payments made through the Stream platform are processed by a third-party payment processor. By using the platform, you agree to be bound by the payment processor's terms and conditions.

5. Ratings and Feedback

After each ride, you will have the opportunity to rate your Driver and provide feedback on your experience. Your feedback will be used to improve our platform and ensure that we are providing the best possible service.

6. Prohibited Conduct

You must not use the Stream platform for any unlawful or fraudulent purpose. You must not engage in any behavior that is offensive, abusive, or harassing to Drivers or other passengers. You must not damage, interfere with, or disrupt the Stream platform or its underlying technology. You must comply with all applicable laws, regulations, and rules when using the Stream platform.

7. Termination

We reserve the right to terminate your use of the Stream platform at any time and for any reason. We may also suspend or terminate the account of any Driver or passenger who violates these Terms and Conditions.

8. Limitation of Liability

Stream is not liable for any damages or losses arising from your use of the platform or your interactions with Drivers. We are not liable for any personal injury or property damage that occurs during a ride. You acknowledge that you use the platform at your own risk.

9. Indemnification

You agree to indemnify and hold Stream harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising from or in connection with (a) your use of the platform, (b) your breach or violation of these Terms and Conditions, or (c) your violation of any law or the rights of any third party.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Stream is incorporated. Any dispute arising out of or relating to these Terms and Conditions or your use of the platform shall be exclusively resolved in the courts of that jurisdiction.

11. Modification of Terms

Stream reserves the right to modify these Terms and Conditions at any time without prior notice. Any modifications will be effective immediately upon posting on the Stream website or mobile application. Your continued use of the platform after any modification constitutes your acceptance of the modified Terms and Conditions.

12. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Stream and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Stream with respect to the use of the platform.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Waiver

The failure of Stream to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

15. Assignment

Stream may assign these Terms and Conditions, in whole or in part, at any time without notice to you. You may not assign these Terms and Conditions or transfer any rights to use the platform without the prior written consent of Stream.

16. Contact Us

You can choose to limit the information we collect from you by adjusting your device settings or by not using the Stream platform. You may also request that we delete or update your information by contacting us using the information provided below.

Contact us

If you have any questions or concerns about this Privacy Notice, please contact us at hello@ridestream.me.